General Terms & Conditions
- General Liability Disclaimers
- General Sales Policies
- Online Order Policies
- Preorder Policies
- Customer Privacy Policy
General Liability Disclaimers
We ask that you read this entire policy before placing an order with us. By placing an order on our website or in our physical store, you are agreeing to our terms of service and all policies as stated on our site and this page.
- Mission: Fun & Games is not liable for lost/stolen/misplaced products where they have been marked as delivered with the shipping provider. You may request specific delivery options (signature required, card at pickup, etc.) in the notes field during checkout, however please note that this may incur additional shipping costs.
- Some small box/wrap wear, such as tears in the plastic wrap, scuffs to boxes, bumped corners and separations at the seams of factory sealed product is considered normal, and is NOT grounds for compensation.
- Mission: Fun & Games is not liable for any shipments sent to a 3rd party company, freight forwarder or similar once the product is delivered by the shipping carrier, and assumes no responsibility for any losses or damages that may be incurred by the use of their services.
- Mission: Fun & Games is not responsible for any additional costs (customs, duties or additional taxes,) that may be incurred during shipping, nor are we responsible if a shipment is opened for inspection at customs/border services. Any such occurrences does not qualify for compensation as this is outside of our control.
- Mission: Fun & Games is not responsible for any misdelivered orders due to incorrect/incomplete address information provided by customers. Should an order be delivered to the wrong address or returned to us due to an incorrect address, we assume no responsibility for the losses incurred, and any reattempt to ship will be at the customer’s cost.
General Sales Policies
Reseller Sales Policy
We reserve the right to limit or refuse sales to any customers that we determine or suspect to be resellers. This includes any sales made either online or in person at our physical store location.
Price Match Policy
Mission: Fun & Games is happy to consider matching the advertised price of many of our Canadian competitors. Price matches can only be handled in-store at this time – due to limitations of our system, we are not able to offer price matching for online order customers at this time.
To request a price match, in-store customers can provide a link to the product at a local brick and mortar Canadian business. Eligible products must currently be in-stock, regularly priced, (we cannot match sale/clearance/liquidation pricing or products being sold below cost,) and listed in Canadian dollars.
All price match requests are reviewed on a case-by-case basis, and will be issued at the sole discretion of management and ownership. We reserve the right to decline a price match request for any reason, although we will do our best to find a fair and adequate compromise wherever possible.
Please note that online only businesses such as Amazon, Ebay, Kijiji and other bid base / resale websites are excluded from this policy, as are Big Box stores such as Costco, Walmart, and Toys R Us.
Gift Card / Store Credit Policy
All Gift Cards issued are fully transferrable to other owners, and do not expire. Gift Card purchases are non-refundable, and cannot be transferred or converted to another payment method or currency. Mission: Fun & Games is not responsible for any lost or stolen gift cards, or loss of credit due to lost/stolen cards. In the event of a loss, it may be possible with the original purchase receipt to locate the original card data and reissue if any remaining credit is available.
Store Credit where issued as a prize for our monthly draws or other reasons do have an expiry of either Thirty (30) or Ninety (90) days as noted in the prize notification email sent to winners. Store credit issued in this way is considered non-transferable.
Online Order Policies
In-Store Pickup Order Policies
Order Fulfillment
We do not offer same day pickup for any online orders, including in-store pickup orders. Typically, orders will take 1-2 business days for processing, and you will receive a pickup notification email as soon as the order is ready for you. Any customer who arrives to pickup their order before the notification email is received will be informed that their order is not ready. Should a customer opt to purchase the product on the spot, their original order will still be fulfilled, and should the customer opt to cancel said order, normal cancellation/admin fees will apply.
If more than 2 days have passed and you have not received a notification after checking your junk/spam folders, please contact us via email or phone and we will be happy to investigate for you!
Pickup Requirements
When you come in to pick up your order after you receive your notification, please bring both your order number and a piece of government issued photo ID. Please be aware that we reserve the right to decline to release any order where appropriate ID cannot be provided.
Authorized Pickup
You may authorize another to pickup your order on your behalf. To authorize someone else to pickup your order, you may either:
- Add a note authorizing the appropriate party in the Notes field during the checkout, or;
- Reply to your order confirmation or pickup notification email authorizing the appropriate party.
The Pickup Requirements noted above will still apply to the individual(s) authorized to pickup your order on your behalf.
Pickup Order Blackout Periods
Please be aware that due to the high volume of orders we receive through the holiday season, we disable the option for in-store pickup of online orders between late November and early January annually. Please note that our storefront is still open for regular in store shopping during this period. Any preorders or orders placed prior to when the blackout period starts will still be made available for pickup during the blackout period.
Shipping Policy
The majority of orders placed in our system are processed within 2-4 business days. You are automatically sent a tracking number once your order ships.
At this time, we do not offer a free shipping tier for orders. Our shipping costs are based on rates quoted by the delivery providers (Canada Post or FedEx) and are reliant on the size, weight, and quantity of ordered items. We also ship using Expedited rates since they are slightly faster and our volume grants us this premium at the same price as the slower regular shipping.
You can trust that your order will be quickly processed and delivered safely. We can ship products anywhere in the Canada and most of the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.
Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
Please note that Canada Post is not currently honouring any claims for parcel delays. If your parcel arrives outside of the expected delivery window, we will be unable to offer any reimbursement for shipping delays until Canada Post rescinds this policy.
Sales Tax
All orders shipped to an address within Canada will be charged provincial taxes appropriate to the destination to which the product is being shipped. Taxes will be charged on both the products purchased as well as shipping where appropriate.
Orders shipped internationally may be subject to additional taxes, customs duties, or fees as required, and may be billed directly to the purchaser. Boardgames.ca is not liable for any such fees as these are out of our control. Orders returned to us as a result of unpaid fees or import taxes may be subject to our order cancellation policy or return policy.
Oversized Orders, Special Circumstances
In certain extraneous cases, additional shipping charges may be required. In most situations, there will be an option on the product page (prior to adding the product to your cart,) to advise of such. In the event that this is not collected, you will be contacted in advance to arrange payment.
Additionally, in the rare circumstance that a product increases in cost to us from distribution, we reach out to you in order to pay an updated rate for the item. (For example, if an item’s cost to us increase so much that we are selling it at a loss).
Product Availability and Trouble Orders
All orders are subject to product availability. If an item is not in stock and/or oversold when you order is placed, we will attempt to contact you to discuss the available options, which may include ordering a replacement in from our distributor(s) or cancelling, refunding or substituting the appropriate item from your order.
In the event that we not receive response from a customer within five (5) business days of our initial attempt to contact about the order problem(s), the entire order will be cancelled and money refunded minus a $5 admin fee.
Order & Quantity Adjustments
We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case-by-case basis, and you will be notified of any changes made to your order. This pertains to – however is not limited to - “buyouts” and other orders involving the sale of high demand products. We will contact you in advance of fulfilling your order to advise.
In the event that we not receive response from a customer within five (5) business days of our initial attempt to contact about the required adjustment(s), the entire order will be cancelled and money refunded minus a $5 admin fee.
Return Policy
In-Store Purchases
Unless otherwise specified, most products can be returned for refund, within Fourteen (14) days of purchase. Product must be in the same condition as sold, with all factory seals and shrink wrap intact, and must show no signs of tampering. Any product that is returned within Fourteen (14) to Thirty (30) days from the original date of purchase can be returned for store credit. The date of purchase is considered the date listed on the original sales receipt.
Online Purchases
Unless otherwise specified, most products can be returned for refund, within Fourteen (14) days of receipt of order. Product must be in the same condition as sold, with all factory seals and shrink wrap intact, and must show no signs of tampering. Any product that is returned within Fourteen (14) to Thirty (30) days from the received date can be returned for store credit. The date of receipt is considered the date that the order was delivered based on the information from the tracking number. The customer is responsible for all return shipping fees, and the original shipping fee is not refunded.
Some items are considered “Final Sale”*, including:
- All TCG product (Magic: The Gathering, Pokemon, Yu-Gi-Oh!, etc.), or Sports cards
- Any product without a package seal
- All custom wood products
- Any sale product (including items on clearance, Bumped & Bruised, or sold on our Employee Pricing Program)
- Orders shipped internationally
- Special Order items
- All dice product (including Chessex sets, Die Hard sets, bulk dice and Metal dice sets)
- All miniatures supplies (paints, primers, brushes, basing supplies, glues, etc., not including sealed sets)
- Stuffed/Squishables products
Both in-store and online purchases can be returned to our physical location, and must be accompanied by the original sales receipt. Management will inspect the product, and – assuming the product falls within policy criteria – will process the refund or credit as appropriate.
In the event that you need to return a shipped product, please respond to your order confirmation email to request the return. We will review your request, and if it qualifies for return, we will issue you an RMA for the return of your item(s). Refund or credit of the purchase price will be processed once the ordered product has been received and inspected by us.
*Final Sale items are not eligible for refund or exchange under any circumstances.
Damage Claims
While orders are packed carefully to ensure the integrity of product upon arrival at it’s destination, we understand that issues can occur. Due to circumstances beyond our control, damage to products can occur during the shipping process.
Should an order arrive at its destination damaged (see Definition of Damage below for exclusions,) due to no fault of the recipient, we ask that you email us so that we can work to make it right. Please note that the following do NOT qualify for damage claims:
- Orders shipped internationally (outside of Canada)
- Damage to internal components or missing components due to manufacturing issues
- Minor product box damages as noted below
To file a claim, please email [email protected] with your order number, as well as details of the damages (including pictures of both the shipping box and product damage) within 5 business days of your order being received. Any claim made after 5 business days of receipt may be rejected. Your claim will be reviewed, and you will be updated as to what next steps are being taken to resolve your issue. Please note that we reserve the right to decline any damage claims for damage that are considered to be normal product wear and tear.
Definition of Damage
As noted in our General Liability Disclaimer, some level of wear is considered normal, and does not qualify for compensation. These types of wear include, but are not limited to:
- Any damage to shrink wrap
- Minor dents or dings
- Minor box indentation or surface rippling
- Minor wear to box art due to Shelf wear
Seller Protection & Fraud Detection
Suspect orders may be subject to additional verification prior to shipping. This may include – but not limited to - verification of the buyers name, address, and phone number, and IP address location verification with the issuing bank of the credit card used. If there are any minor discrepancies or errors that arise from this process we will attempt to contact you to resolve the issue. In the event of major discrepancies during the verification process, orders will be cancelled immediately.
At our discretion we may also include a Card for Pickup or Signature option for higher valued orders. This acts as insurance/seller protection and also prevents the theft of orders left on doorsteps. Additionally, any TCG product orders in excess of $200 will automatically be shipped via Fedex with delivery confirmation and ID verification at no additional cost to the customer.
Order Cancellation Policies
In the event that your order has not yet shipped, or is an event registration, you can cancel your order with us by replying to your order confirmation email with the cancellation request. Order cancellations will be processed within 1-3 business days of the cancellation request email being submitted.
Please note that all product refunds will be returned to the original payment source. In the event that an automatic refund is no longer possible, (mainly preorders with payments over 180 days old,) the order will be refunded to store credit.
Preorder Policies
At this time, preorders can only be placed online – they CANNOT be placed in store.
We reserve the right to cancel and refund any order submitted with more than one pre-order item, or with stock items in conjunction with pre-order items.
By purchasing an item with **PRE-ORDER** in the title, you are purchasing a reserve copy of a game that has not yet been released. Your deposit is equal to the retail price of the game, as listed on boardgames.ca, plus applicable taxes and any shipping fees associated with your order. Your payment will be collected in full in order to secure your pre-order.
Pre-order items must be purchased as the sole item on an order. If you wish to place orders for multiple pre-order items, they must each be submitted as a separate order. Pre-orders are fulfilled in the order they are received. If you are placing orders for multiple items expected to arrive at the same time, we will do are best to consolidate the orders as they arrive, and will contact you if there is a credit for the shipping costs.
In the event of a preorder being cancelled at a customer request, a $5 cancellation fee will be incurred. This fee will be waived in the event that we are unable to fulfill your order due to circumstances out of our control.
Customer Privacy Policy
We respect our customer’s privacy. Any and all information collected on this site for any reason will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your express permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Customer information will be used only in the following ways:
- Order Processing
- Newsletter (opt-in at customer consent only)
- Monthly draw notifications
In the event that a customer wishes their information removed from our systems for personal privacy reasons, please email [email protected] with your formal request, and we will remove you from our systems within 1-3 business days.
Last Updated: June 27, 2023